Remote Technical Account Manager | Post-Sales & Growth Lead

Smiledigitalhealth; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote Work Environment

Flexible Time Away From Work Policy

Competitive Salary and Health/Medical

401K/Employer Contribution

Life and Disability Insurance

Employee Assistance Program

FHIR Study Program

Learning & Development

Team Social & Engagement

Job summary

Smile Digital Health is seeking a Technical Account Manager to serve as the primary post-sales liaison for key customers, from contract signing through implementation and ongoing support. You will coordinate across sales, engineering, and product teams to ensure successful delivery, renewals, and growth opportunities while managing resources and budgets.

The role requires strong communication with executive stakeholders, experience with healthcare interoperability (FHIR/HL7), and the ability to

Qualifications

• 5-7+ years in a technical software delivery role such as TAM, CS or similar.
• Post-secondary education in a technical program or business administration.
• Experience in resource management, financial oversight, and contract/SOW creation.

Responsibilities

• Serve as primary post-sales liaison for assigned customers through implementation and beyond.
• Oversee resource management, allocation, and tracking of technical resources.
• Manage onboarding, feedback, and integration of products/services into customer systems.
• Maintain visibility into sales pipeline and plan for renewals and upsell opportunities.
• Collaborate with Agile Leads to support delivery methodologies and timelines.
• Manage project financials, budgeting, forecasting, and adherence to financial parameters.
• Support creation and negotiation of SOWs with stakeholders.
• Identify and drive upsell opportunities within existing accounts; collaborate with Sales.
• Ensure deployment plans align with customer expectations and objectives.
• Lead issue resolution and proactive communication for customer problems.
• Facilitate regular customer meetings and status reviews.

Skills

Technical Delivery

Resource Management

Upsell Opportunities

Agile Methodologies

Executive Stakeholders

Cross-functional Collaboration

Healthcare IT (FHIR/HL7)

Travel 25%

Education

Post-secondary education in a technical program

Job description

Smile Digital Health is seeking a Technical Account Manager to serve as the primary post-sales liaison for key customers, from contract signing through implementation and ongoing support. You will coordinate across sales, engineering, and product teams to ensure successful delivery, renewals, and growth opportunities while managing resources and budgets.

The role requires strong communication with executive stakeholders, experience with healthcare interoperability (FHIR/HL7), and the ability to