Strategic Technical Account Manager: Drive Customer Value

Semarchy, Inc.; United States; On-site; USD 95,000 - 125,000; Full time

Job summary

Semarchy, Inc. seeks a Technical Account Manager (TAM) to own post-sale technical relationships with strategic customers.

You will act as the senior technical advisor across Semarchy products, guiding architecture, data modeling, and integration patterns to realize business value. You will co-own success plans, drive product adoption, and identify expansion opportunities while coordinating with Sales, Support, and Product teams to ensure renewals and health scoring.

Qualifications

• 7+ years in a senior post-sales technical role
• Strong expertise in MDM, data integration, or modern data platforms
• Architectural fluency: data modeling, matching, survivorship, integration patterns, security, cloud deployment
• Ability to translate technical capability into business outcomes for architects and stakeholders
• Experience managing a portfolio of 5-10 strategic enterprise customers concurrently
• Proven expansion activity within existing customer bases, not just renewals
• Strong written and verbal communication; capable of workshops, technical recommendations, and executive meetings

Responsibilities

• Own customer outcomes and success plans, capturing business outcomes and milestones
• Serve as the customer's senior technical advisor across Semarchy products including architecture reviews
• Drive adoption, expansion, and renewal readiness with health scoring and risk detection
• Coordinate with Sales, CX Operations, Support, Product, and Engineering as needed

Skills

Senior post-sales

MDM

Data integration

Data modeling

Matching survivorship

Security

Cloud deployment

Expansion selling

Communication

Education

Bachelor's or Master's in CS/IT

Job description

Semarchy, Inc. seeks a Technical Account Manager (TAM) to own post-sale technical relationships with strategic customers.

You will act as the senior technical advisor across Semarchy products, guiding architecture, data modeling, and integration patterns to realize business value. You will co-own success plans, drive product adoption, and identify expansion opportunities while coordinating with Sales, Support, and Product teams to ensure renewals and health scoring.