Customer Experience

Hibob Inc.; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Semarchy is seeking a Technical Account Manager in the USA (Remote) to own post‑sale technical relationships with strategic customers. You will act as the technical partner, turning Semarchy investments into measurable business value across architecture, data modeling, and integration.

You will collaborate with Sales and CX Ops to ensure health, renewal readiness, and expansion opportunities while guiding customers through modernization roadmaps.

Qualifications

• 7+ years in a senior post-sales technical role in a tech industry.
• Deep expertise in master data management or data integration; direct Semarchy experience preferred.
• Strong architectural fluency: data modeling, matching and survivorship, security, and cloud deployment.
• Translate technical capability into business outcomes for executives and stakeholders.
• Experience managing 5–10 strategic enterprise customers simultaneously.
• Proven track record in expanding within existing accounts.
• Excellent written and verbal communication; able to run workshops and present to executives.

Responsibilities

• Own customer outcomes and success plans; co‑own success plans with Sales; track value realization.
• Provide technical advisory across Semarchy products; review critical functionality and optimize use cases.
• Drive adoption and expansion; shape new domains and data locations and align roadmaps with Sales.
• Manage on‑the‑ground technical relationships; coordinate with Support, Product, and Engineering; enable renewal readiness.

Skills

Post-sales experience

MDM

Data integration

xDM/xDP/xDI

Architectural fluency

Data modeling

Matching survivorship

Security

Cloud deployment

Business outcomes

Portfolio management

Expansion/Upsell

Communication

Education

Bachelor's or Master's in CS/IT

Tools

Snowflake

Job description

Technical Account Manager

Customer Experience – USA (Remote) – Permanent – Remote

About the Role

The Technical Account Manager owns the post-sale technical relationship with Semarchy's most strategic customers. As Semarchy evolves its customer engagement into a technical-led model, the TAM brings deep product expertise, architectural perspective, and outcome ownership to every account — the technical partner who turns a Semarchy investment into realized business value.

TAMs partner closely with Account Executives and Account Managers, who own the executive relationship and commercial motion, and with CX Operations, which owns health scoring and renewal forecasting. TAMs report to the regional Director of Technical Account Management.

What You'll Own

Customer outcomes and success plans. Co‑own success plans with Sales counterparts for each customer in your portfolio — capturing business outcomes, technical milestones, and the path from initial deployment through expansion. Deliver against agreed outcomes, track value realization, and surface risk early. Run Strategic Business Reviews alongside Sales, bringing the technical narrative and roadmap alignment.

Technical advisory and platform optimization. Serve as the customer's senior technical advisor across Semarchy products — architecture, data model design, matching strategy, integration patterns, and UI/UX. Conduct expert reviews of critical functionality, optimize existing use cases, and proactively identify opportunities to deepen utilization. Advise beyond the platform itself — best practices, operating model, and industry alignment — to help customers get the most from their investment.

Adoption, expansion, and growth. Drive product adoption and utilization as the foundation of every account. Identify and shape in-scope expansion — new domains, use cases, and data locations — through technical roadmap alignment, and partner with Sales to qualify and develop expansion pipeline with technical credibility and a feasibility view. Support customers transitioning from Semarchy xDM to SDP within their broader modernization timeline.

Relationship ownership and renewal readiness. Own the on-the-ground technical relationship, typically with customer architects, data leads, and platform owners, and act as their escalation point into Semarchy — coordinating with Support, Product, and Engineering as needed. Deliver advanced enablement to customer and partner teams, enforce Semarchy best practices across implementations (including partner-delivered work), and provide input into health scoring and renewal readiness, flagging risk early and partnering with CX Ops on at-risk accounts.

What you'll bring

• 7+ years in a senior post-sales technical role — TAM, Solutions Architect, Customer Success Engineer, or equivalent.
• Strong technical expertise in master data management, data integration, or modern data platforms. Direct Semarchy experience (xDM, SDP, xDI) is strongly preferred.
• Strong architectural fluency: data modeling, matching and survivorship, integration patterns, security, and cloud deployment topologies.
• Demonstrated ability to translate technical capability into business outcomes — credible with both customer architects and business stakeholders.
• Experience managing a portfolio of 5-10 strategic enterprise customers simultaneously, balancing depth with consistency.
• A track record of identifying and shaping expansion — not just renewing — within an existing customer base.
• Strong written and verbal communication: can run a workshop, write a clean technical recommendation, and represent Semarchy at a customer executive meeting with equal confidence.

Nice to Have

• Experience supporting customers through a platform transition (legacy MDM to modern MDM, on-prem to SaaS).
• Snowflake or other cloud data platform certifications.
• Background in a regulated or data-intensive industry (financial services, healthcare/life sciences, retail, manufacturing).
• Multilingual capability for EMEA-based roles (French, German, Spanish, or Italian).
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical discipline.