Remote Technical Account Manager — Enterprise Growth

Interact Software; United States; À distance; USD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

25 Holidays/PTO

401K

Health plans

Dental & Vision

Flexible Savings

Employee discounts

Phone reimbursement

Résumé du poste

Interact seeks a Technical Account Manager to serve a portfolio of enterprise customers, acting as a trusted advisor to maximise value from our intranet solutions. You will combine technical expertise with commercial awareness to drive adoption, manage escalations, and improve service delivery across time zones.

You will collaborate with Product, Development, and Onboarding teams to tailor solutions, troubleshoot APIs and integrations, and guide customers through best practices in implementation

Qualifications

• Significant experience in a client-facing technical role, preferably in Technical Account Management or a related field, with a strong focus on building and maintaining customer relationships.
• Proven track record of managing and growing enterprise or complex client accounts, driving customer satisfaction, retention, and business value.
• Experience in providing technical guidance and troubleshooting complex issues, including working with APIs, integrations, and cloud-based solutions.

Responsabilités

• Act as the primary technical point of contact for key accounts, building strong relationships and understanding their business objectives.
• Provide proactive and reactive technical support, troubleshooting issues, and ensuring timely resolution to maintain customer satisfaction.
• Collaborate with internal teams to develop tailored solutions that align with customer requirements and maximise the value of company products and services.
• Guide customers through best practices for implementation, integration, and ongoing optimisation of technical solutions.
• Oversee technical escalations, ensuring that complex or critical issues are resolved efficiently while maintaining clear communication with stakeholders.
• Identify potential risks to customer satisfaction and retention, working proactively to address concerns and improve the overall customer experience.
• Provide insights and recommendations based on customer feedback to influence product development and service improvements.

Connaissances

Client-facing

Enterprise accounts

APIs & integrations

Cloud platforms

SQL & databases

Stakeholder management

Outils

AWS/Azure/Google Cloud

REST APIs

OAuth/SSO

React/Vue/Angular

ASP.Net/Node.js/Python

Description du poste

Interact seeks a Technical Account Manager to serve a portfolio of enterprise customers, acting as a trusted advisor to maximise value from our intranet solutions. You will combine technical expertise with commercial awareness to drive adoption, manage escalations, and improve service delivery across time zones.

You will collaborate with Product, Development, and Onboarding teams to tailor solutions, troubleshoot APIs and integrations, and guide customers through best practices in implementation