Remote Technical Account Manager — Enterprise Support

Stripe; New York (NY); Hybrid; USD 119,000 - 223,000; Full time

Benefits offered by this job

Equity

Bonus / commissions

401(k) plan

Medical, dental, and vision

Wellness stipends

Job summary

Stripe is seeking a Technical Account Manager in New York to support our largest, most complex users with strategic guidance and proactive optimization across products and operations.

You will lead cross-functional initiatives, build lasting relationships, and help customers maximize product adoption across onboarding, fraud, and global expansion. A strong API/SQL background is valued.

Qualifications

• 5+ years of enterprise-level, client-facing experience.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with APIs and the ability to explain API concepts to Stripe’s largest and most technical customers.
• Familiarity with SQL and comfort building basic queries and modifying more complex ones.
• Strong technical troubleshooting skills and comfort working with technical teams.
• Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.
• Bachelor's degree is required.

Responsibilities

• Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
• Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
• Build long-term user relationships that increase loyalty to Stripe and its products.
• Work cross-functional, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
• Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
• Lead user-facing meetings in person and by video.
• Contribute to the continued design of this support offering.
• Create user-facing content that provides long-term solutions.

Skills

Enterprise client-facing experience

Product sense

Written and verbal communication

Lead complex integration discussions

APIs familiarity

SQL familiarity

Troubleshooting skills

Client relationship management

Education

Bachelor's degree

Job description

Stripe is seeking a Technical Account Manager in New York to support our largest, most complex users with strategic guidance and proactive optimization across products and operations.

You will lead cross-functional initiatives, build lasting relationships, and help customers maximize product adoption across onboarding, fraud, and global expansion. A strong API/SQL background is valued.