Remote Technical Account Manager for Enterprise Clients

BlueAlly

United States

Hybrid

USD 90,000 - 130,000

Full time

2 days ago

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Job summary

BlueAlly is seeking a Technical Account Manager to act as a trusted liaison between our technical teams and client stakeholders, driving enterprise program management and reducing administrative overhead so clients can focus on core business. This is a relationship-driven, strategic role requiring problem-solving ownership and a commitment to client success.

The TAM will embed with client teams, participate in leadership planning sessions, manage multi-client workloads, and ensure alignment

Qualifications

Proven experience in a client-facing technical account management, IT service delivery, or managed services role.
Strong understanding of IT infrastructure and cybersecurity fundamentals.
Excellent relationship-building and communication skills, with ability to translate technical concepts for business stakeholders.

Responsibilities

Develop deep knowledge of each client's business operations, goals, challenges, and infrastructure.
Embed with client teams to build trust-based relationships.
Participate in executive and senior technology leadership planning sessions.
Understand client workflows, policies and their people.
Communicate proactive guidance and technology recommendations aligned to client needs.
Lead regular technical business reviews to maintain strategic alignment.
Monitor trends and offer focused solutions within the client environment.
Establish program milestones and drive efficient execution.
Serve as the single, unified point of communication for client-facing technical matters.
Create and maintain business and technical documentation for planning and reporting.