Remote Enterprise Technical Account Manager — Data & Growth

Hightouch; United States; Remote; USD 160,000 - 250,000; Full time

Job summary

Hightouch seeks a Technical Account Manager to act as a strategic technical partner for our Enterprise customers. You’ll own the technical point of view for each account, guiding CDP and martech strategies, and driving renewals and expansions.

You will uncover customer use cases, navigate to optimal solutions, and champion data-enabled outcomes while helping evolve the Hightouch platform to meet future needs.

Qualifications

• 5-10 years of experience in a client facing and/or technology focused role.
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy.
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Responsibilities

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities are to ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Product, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Skills

Client facing

Project management

SQL

APIs

Troubleshooting

Cross-functional collaboration

Communication

Job description

Hightouch seeks a Technical Account Manager to act as a strategic technical partner for our Enterprise customers. You’ll own the technical point of view for each account, guiding CDP and martech strategies, and driving renewals and expansions.

You will uncover customer use cases, navigate to optimal solutions, and champion data-enabled outcomes while helping evolve the Hightouch platform to meet future needs.