Remote Technical Account Manager - Cyber-First

Logically; Dublin (OH); Remote; USD 90,000 - 140,000; Full time

Job summary

Logically, a cyber-first IT operations and security company, is seeking a Technical Account Manager to bridge pre-sales and customer lifecycle, advocating for assigned accounts and sustaining long-term relationships. The role is remote with 25% travel and reports to sales leadership.

You will work with internal teams to tailor solutions, deliver technical demonstrations, coordinate trials, and ensure customer success while advancing sales targets in a fast-paced, matrix organization.

Qualifications

• Bachelor's degree in computer science, computer engineering, or related field.
• 6-9 years of experience in sales engineering or IT in the managed services, professional service, or security industry.
• 2+ years of experience in a customer facing role, ideally with Presales exposure.
• Certification in Dell, HP, VMWare, and Hyper-V preferred.
• Experience working with a CRM, preferably ConnectWise, Salesforce or Microsoft Dynamics.

Responsibilities

• Support presales site activities, preliminary site visits, coordinating trial test supports / preparation
• Prepare and give technical presentations to explain to customers how the products and services work
• Work with the customers and Engineers to ensure the equipment meets the system requirements
• Communicate with the sales team to understand consumer demands and offer sales support where necessary
• Secure orders, guarantee product standards, and assure product delivery
• Establish customer rapport and acceptance
• Plan for modifications to products to meet consumer demands
• Help clients to solve problems with product usage
• Recommend new and improved products to the customers and explain how the equipment will be more cost-effective
• Understand the complexity of a fast-paced technology business and works well in a matrix organization
• Support presales activities, proposal generation, product position, solution offering, and responding to technical clarifications
• Work closely with the Sales team to provide full presales assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives
• Participate in the completion of submitted SLA documents, bid coordination, prospect qualification, discovery and requirements gathering, product demonstrations, technical discussions, and design solution proposals
• Participate in “relationship retention” CRM activities
• Assist Partner Management in the identification and analysis of potential partnership opportunities and distribution channels
• Monitor assigned account activities (e.g., trouble tickets, bill disputes, reports, collections) and follow up as necessary to research, facilitate, and ensure resolution
• 25% Travel Required

Skills

Presales experience

Customer-facing

CRM experience

Technical acumen

Communication skills

Relationship building

Education

Bachelor’s degree in computer science or related field

Tools

ConnectWise

Salesforce

Microsoft Dynamics

VMware

Hyper-V

Job description

Logically, a cyber-first IT operations and security company, is seeking a Technical Account Manager to bridge pre-sales and customer lifecycle, advocating for assigned accounts and sustaining long-term relationships. The role is remote with 25% travel and reports to sales leadership.

You will work with internal teams to tailor solutions, deliver technical demonstrations, coordinate trials, and ensure customer success while advancing sales targets in a fast-paced, matrix organization.