Remote Technical Account Manager – Cybersecurity Advisor

InfoSight, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

InfoSight, Inc. is seeking a Technical Account Manager (TAM) to serve as a trusted advisor and primary client contact. You will bridge technical teams and customers, provide strategic guidance, support, and training to maximize product value.

The TAM will manage client relationships, renewals, and upsell opportunities while leveraging MSP/MSSP experience. This remote role offers competitive compensation and benefits.

Qualifications

• Minimum 2 years’ experience working for an MSP/MSSP, SOCaaS or other IT Service provider.
• Minimum of 1 year of experience in account management, inside sales, pre-sales support or business development with proven verifiable experience.
• Working knowledge of MS Azure/M365, Windows-based Networks, Firewalls, Network Devices, MSSP operations, GRC and Cybersecurity Assessments.
• An understanding of Risk Management and Regulatory Compliance principles.

Responsibilities

• Sales Prospecting: Create and close cross-sales and contract renewals opportunities within an existing client base.
• Training: Educate customers on how to use our products and services effectively to meet their needs.
• Customer Relationship Management: Build and maintain strong relationships with customers, manage renewals, and identify opportunities for upselling services.
• Product Knowledge: Understand customers' workflows, setups, and goals to help them optimize the use of InfoSight's products.
• Sales Support: Collaborate with sales teams to refine the sales process, offering technical advice on product features.
• Technical Guidance: Deliver strategic guidance to customers, helping them achieve the maximum benefit from InfoSight's offerings.
• Problem Solving: Proactively identify and address technical challenges before they become major issues.
• Training Recommendations: Suggest appropriate training for customers or provide direct training when applicable.

Skills

Strong communication

High emotional intelligence

Customer relationship management

Diplomatic communication

Attention to detail

Tools

MS Azure/M365

Windows-based networks

Firewalls

Network devices

MSSP operations

GRC

Salesforce

Salesloft

Microsoft Office

Job description

InfoSight, Inc. is seeking a Technical Account Manager (TAM) to serve as a trusted advisor and primary client contact. You will bridge technical teams and customers, provide strategic guidance, support, and training to maximize product value.

The TAM will manage client relationships, renewals, and upsell opportunities while leveraging MSP/MSSP experience. This remote role offers competitive compensation and benefits.