Remote Technical Account Manager

Valeris; Louisville (KY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health plan

Telehealth

HSA match

Life Insurance

STD & LTD

401(k) match

PTO & holidays

Career growth

Inclusive culture

Job summary

Valeris is seeking a Technical Account Manager to serve as the primary liaison between the IT team and internal/external clients. The role blends business analysis, product ownership, project management, and client success to ensure clear communication and successful delivery of technology solutions.

Responsibilities include managing client inquiries, monitoring requests, and conducting regular status meetings with partners.

Qualifications

• Bachelor’s degree in computer science, business administration, or related field, or equivalent experience required.
• Experience in product management, project management, and client success roles with client management and setting expectations.
• Experience working with internal and external clients to define business and technical needs and provide technical solutions.
• Healthcare and information technology experience is a strong plus.
• Experience with web services and data feed integration is preferred.
• Strong understanding of technology solutions and their business applications.
• Excellent communication, interpersonal, critical thinking, and problem-solving skills.
• Experience with Salesforce software a plus.
• Experience eliciting requirements and diagramming process flows.
• Experience with project tracking software is preferred.

Responsibilities

• Act as the single point of contact for all client-related inquiries within the Valeris IT organization.
• Monitor and elevate client requests, service tickets, defect resolutions, and initiatives from initiation to outcome.
• Conduct regular status meetings with business partners and clients to report progress and challenges.
• Collaborate with operations to bring innovative technology ideas and solutions to clients.
• Participate in quarterly business reviews, presenting updates on IT initiatives and achievements.
• Serve as a client technology subject matter expert bridging operations, technology, and partner teams.
• Monitor timelines and deliverables, ensuring adherence to SLAs and timelines.
• Facilitate cross-functional communication to ensure alignment and transparency.
• Analyze and report on key performance metrics to identify areas for improvement.
• Work with IT leaders to design best implementation approaches and resolve issues.

Skills

Communication

Project management

Client success

Business analysis

SDLC knowledge

Collaboration

Problem solving

Education

Bachelor’s degree in CS/Business or related field

Tools

Salesforce

Microsoft Office (Excel/PowerPoint/Visio/Word)

Project tracking software

Job description

Valeris is seeking a Technical Account Manager to serve as the primary liaison between the IT team and internal/external clients. The role blends business analysis, product ownership, project management, and client success to ensure clear communication and successful delivery of technology solutions.

Responsibilities include managing client inquiries, monitoring requests, and conducting regular status meetings with partners.