Remote Technical Account Lead for Strategic Enterprise

n8n GmbH; New Germany (MN); Remote; USD 120,000 - 180,000; Full time

Job summary

n8n GmbH, the open workflow orchestration platform, seeks a Technical Account Manager to own the technical success of our North American top-tier customers. You will partner with customers and internal teams to ensure healthy, scalable environments and maximize platform adoption.

You will guide platform health, address escalations, and translate customer insights into product improvements, working closely with Sales, Support, Product, and Engineering to ensure continuous value delivery.

Qualifications

• Experience leading technical accounts or customer engineering roles.
• Ability to partner with Sales, Product, and Engineering teams.
• Strong understanding of reliability, scalability, and performance considerations.

Responsibilities

• Own the technical success of top-tier customers and act as dedicated technical point of contact.
• Drive platform health, scalability, and performance with proactive risk management and architectural guidance.
• Manage escalations, incident response, and cross-functional coordination to ensure excellent service.
• Turn customer insights into continuous improvement through structured feedback to Product/Engineering.

Skills

Technical Account Leadership

Solutions Architecture

Customer Engineering

Site Reliability Engineering

Job description

n8n GmbH, the open workflow orchestration platform, seeks a Technical Account Manager to own the technical success of our North American top-tier customers. You will partner with customers and internal teams to ensure healthy, scalable environments and maximize platform adoption.

You will guide platform health, address escalations, and translate customer insights into product improvements, working closely with Sales, Support, Product, and Engineering to ensure continuous value delivery.