Technical Account Manager (Remote Europe)

n8n GmbH; New Germany (MN); Remote; USD 120,000 - 180,000; Full time

Job summary

n8n GmbH, the open workflow orchestration platform, seeks a Technical Account Manager to own the technical success of our North American top-tier customers. You will partner with customers and internal teams to ensure healthy, scalable environments and maximize platform adoption.

You will guide platform health, address escalations, and translate customer insights into product improvements, working closely with Sales, Support, Product, and Engineering to ensure continuous value delivery.

Qualifications

• Experience leading technical accounts or customer engineering roles.
• Ability to partner with Sales, Product, and Engineering teams.
• Strong understanding of reliability, scalability, and performance considerations.

Responsibilities

• Own the technical success of top-tier customers and act as dedicated technical point of contact.
• Drive platform health, scalability, and performance with proactive risk management and architectural guidance.
• Manage escalations, incident response, and cross-functional coordination to ensure excellent service.
• Turn customer insights into continuous improvement through structured feedback to Product/Engineering.

Skills

Technical Account Leadership

Solutions Architecture

Customer Engineering

Site Reliability Engineering

Job description

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders
• Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
• Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5. 2bn valuation

That’s the company we’ve built. Now we’d love to see what you can build.

Your main goal will be to own the technical success of n8n’s strategic top tier customers, helping them run healthy, scalable, and high-performing environments while maximizing long-term platform adoption. As a trusted technical advisor, you’ll partner closely with customers and internal teams to make sure top tier accounts get the guidance, support, and operational excellence they need to succeed:

OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.

DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE

• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.

MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE

• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Keep customers informed with timely communication, clear resolution plans, and proactive risk management.

TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT

• Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
• Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering.
• Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
• Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted.

REQUIREMENTS MUST-HAVES

• Technical account leadership: You have strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.