Remote Technical Account Lead - AI Workflow Platform

n8n GmbH

United States

Remote

USD 120,000 - 180,000

Full time

5 days ago

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Job summary

n8n GmbH is seeking a Technical Account Manager in the United States to own the technical success of top-tier customers. You will be the dedicated technical point of contact, guiding deployments from implementation through ongoing operations and building deep relationships with technical stakeholders and platform owners.

You will drive platform health, scalability, and performance by assessing deployments, recommending improvements, and guiding automation practices.

Qualifications

Technical leadership and senior-level cloud/DevOps experience in a customer-facing role.
Experience with distributed systems, APIs, and platform operations.
Ability to diagnose production issues and translate complex tech topics into actionable guidance.

Responsibilities

Act as the dedicated technical point of contact for top-tier customers.
Lead the handoff from Sales Engineering to ongoing operations.
Build relationships with architects, platform owners, and engineering leaders.
Assess deployments for risks in scalability, reliability, and performance.
Recommend platform improvements and architectural changes.
Guide customers on automation and workflow best practices.
Oversee incident management and high-severity support cases.
Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success.
Communicate proactive risk management and resolution plans.
Analyze support activity and usage patterns to drive preventative action.
Triage product issues and track feedback to completion with Product/Engineering.
Share insights with Product/Engineering to improve platform outcomes.