Technical Account Leader — AI Platform & Automation (Remote)

Lindus Health; Colorado; Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Equity in company

Remote-first culture

Competitive compensation

401(k) retirement planning (US)

Résumé du poste

n8n is pioneering AI orchestration and workflow automation. We seek a Technical Account Lead to own top-tier customer technical success, drive platform health, and guide customers through scalable, reliable production environments.

You’ll partner with Sales, Support, Product, and Engineering to ensure long-term platform adoption and value realization. You’ll work with self-hosted and cloud deployments across international customers, translating complex tech into actionable guidance and leading

Qualifications

• Experience in Technical Account Management, Solutions Architecture, or similar customer-facing technical roles.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Production troubleshooting of performance, reliability, and scalability challenges.
• Ability to translate complex technical topics for technical and business stakeholders.
• Strong stakeholder management and alignment of internal teams with customer outcomes.
• Cross-functional collaboration with Support, Product, Engineering, and Customer Success teams.
• Hands-on exposure to Docker, Kubernetes, self-hosted deployments, and cloud environments.

Responsabilités

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices affecting platform performance.
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Keep customers informed with timely communication, clear resolution plans, and proactive risk management.
• Analyze support activity, usage patterns, and operational risks to drive preventative action plans.
• Triage technical product issues and feature requests, ensuring feedback is captured and tracked.
• Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
• Identify and address technical product gaps surfaced by enterprise customers, proposing fixes or workflow improvements.

Connaissances

Technical account leadership

Cloud infrastructure

Production troubleshooting

Clear technical communication

Stakeholder management

Cross-functional collaboration

DevOps

Docker

Kubernetes

Self-hosted deployments

Cloud environments

Outils

Docker

Kubernetes

Description du poste

n8n is pioneering AI orchestration and workflow automation. We seek a Technical Account Lead to own top-tier customer technical success, drive platform health, and guide customers through scalable, reliable production environments.

You’ll partner with Sales, Support, Product, and Engineering to ensure long-term platform adoption and value realization. You’ll work with self-hosted and cloud deployments across international customers, translating complex tech into actionable guidance and leading