Remote Technical Account Lead for AI Workflow Platform

Venture Post; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Equity options

Remote-first with global team

Job summary

n8n is seeking a Technical Account Manager to own the technical success of our top-tier customers, driving platform health, scalability, and performance. You will partner with customers and internal teams to ensure operational excellence, risk management, and value realization across deployments.

You will coordinate with Support, Product, Engineering, and Customer Success to triage issues, capture feedback, and guide architectural improvements.

Qualifications

• Strong experience in technical account management or similar customer-facing technical roles.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Proven ability to diagnose production performance, reliability, and scalability challenges.
• Ability to translate complex technical topics into actionable recommendations for technical and business stakeholders.
• Extensive experience building trust with senior technical stakeholders and aligning internal teams around customer outcomes.
• Experience collaborating with Support, Product, Engineering, and Customer Success teams to solve customer challenges.
• Hands-on DevOps exposure to Docker, Kubernetes, cloud environments and scalable production systems.

Responsibilities

• Own the technical success of a portfolio of top-tier customers.
• Lead the handoff from Sales Engineering to ensure smooth ongoing operations.
• Build deep relationships with architects, platform owners, and engineering leaders.
• Assess deployments for risks around scalability, reliability, and performance.
• Provide strategic recommendations for platform improvements and architectural changes.
• Guide customers on automation and best practices impacting platform health.

Skills

Technical account leadership

Infrastructure expertise

Production troubleshooting

Clear technical communication

Stakeholder management

Cross-functional collaboration

DevOps experience

Tools

Docker

Kubernetes

Cloud platforms

Self-hosted deployments

Job description

n8n is seeking a Technical Account Manager to own the technical success of our top-tier customers, driving platform health, scalability, and performance. You will partner with customers and internal teams to ensure operational excellence, risk management, and value realization across deployments.

You will coordinate with Support, Product, Engineering, and Customer Success to triage issues, capture feedback, and guide architectural improvements.