Remote Tech Support & Customer Experience Specialist

Teleperformance USA; Cordova (TN); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Retail discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be a primary contact for clients, resolving inquiries with professional excellence.

The role emphasizes high-velocity service delivery, strong communication, and ability to troubleshoot connectivity and device issues in a remote environment. Eligible applicants must be US residents and meet state restrictions where applicable.

Qualifications

• Must have aHS diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to diagnose and solve problems independently.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Assist clients with high-speed internet services and devices to ensure a positive customer experience.
• Troubleshoot connectivity, OS, and browser related issues.
• Open and manage trouble tickets and document resolutions.
• Maintain a courteous, patient, and responsive communication style.

Skills

Oral & written communication

Problem solving

Independent work

Multi-tasking

PC proficiency

Operating systems

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be a primary contact for clients, resolving inquiries with professional excellence.

The role emphasizes high-velocity service delivery, strong communication, and ability to troubleshoot connectivity and device issues in a remote environment. Eligible applicants must be US residents and meet state restrictions where applicable.