Remote Tech Support Specialist - SQL & Systems Expert

Relativity; South Carolina; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a mix of technical and non-technical customers. You will handle tickets, document progress in Salesforce, and escalate when necessary, reporting to the Manager of Customer Support.

Flexible Hybrid/Remote work with CST schedule is provided. You will build expertise in Relativity products, respond to client questions daily, and collaborate with senior team members

Qualifications

• Experience delivering technical support to diverse customers.
• Ability to troubleshoot complex issues and communicate solutions clearly.
• Proficiency with SQL and Windows platforms.
• Willingness to travel up to 10% where required.

Responsibilities

• Create, resolve, and maintain support tickets daily.
• Escalate to other teams as needed and track status in Salesforce.
• Develop product/process knowledge to advise customers effectively.
• Adhere to service levels and document interactions accurately.

Skills

Customer support

Client-focused

Problem solving

SQL/Windows experience

Travel (10%)

Tools

SQL

Windows

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a mix of technical and non-technical customers. You will handle tickets, document progress in Salesforce, and escalate when necessary, reporting to the Manager of Customer Support.

Flexible Hybrid/Remote work with CST schedule is provided. You will build expertise in Relativity products, respond to client questions daily, and collaborate with senior team members