Remote Internet Tech Support Specialist

Teleperformance USA; Canton (OH); Remote; USD 30,000 - 52,000; Full time

Job summary

Teleperformance USA is looking for a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using a suite of web-based tools to ensure a seamless customer experience in a fast-paced setting.

The role emphasizes first-call resolution, strong product knowledge, and the ability to triage and resolve connectivity and device-related problems for high-speed internet services.

Qualifications

• Must be 18 years of age or older.
• HS Diploma or equivalent required.
• Strong oral and written communication skills.
• Familiarity with personal computers and operating systems.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Assist clients with high-speed internet services to ensure an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues related to client services and devices.
• Support client needs including troubleshooting and resolution techniques.
• Provide in-scope support for internet service and connectivity issues across OS, PC, and browser configurations.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Aim to resolve issues on the first call whenever possible.
• Open and manage trouble tickets for user issues and data network problems.
• Maintain professionalism, courtesy, and a positive attitude with customers.

Skills

Over 18 years of age

Education

HS Diploma or equivalent

Job description

Teleperformance USA is looking for a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using a suite of web-based tools to ensure a seamless customer experience in a fast-paced setting.

The role emphasizes first-call resolution, strong product knowledge, and the ability to triage and resolve connectivity and device-related problems for high-speed internet services.