Remote Tech Support Specialist: Internet & Devices

Teleperformance USA; Hockessin (DE); Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, delivering fast, professional assistance in a high-velocity environment. You will troubleshoot internet service and devices, log tickets, and guide customers through step-by-step resolutions from a remote work setup.

We value clear communication, problem-solving abilities, and patience to provide excellent customer experiences.

Qualifications

• Must be at least 18 years old.
• HS Diploma or equivalent required.
• Proficiency with personal computers, operating systems, software, and basic IT terminology.
• Strong verbal and written communication skills, with customer-focused mindset.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services to deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve client service and device issues including internet connectivity and performance.
• Assist client needs related to high-speed internet services and devices, including troubleshooting and resolution techniques.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Be patient, courteous, and friendly with customers at all times.
• Maintain a positive attitude and adhere to TP policies.

Skills

Oral & written communication

Problem solving

Independent work & multitasking

Over 18 years of age

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, delivering fast, professional assistance in a high-velocity environment. You will troubleshoot internet service and devices, log tickets, and guide customers through step-by-step resolutions from a remote work setup.

We value clear communication, problem-solving abilities, and patience to provide excellent customer experiences.