Remote Internet Tech Support Specialist

Teleperformance USA; Newark (NJ); Remote; USD 25,000 - 39,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless, positive customer experience in a fast-paced environment.

The role involves frontline technical assistance, supporting client high‑speed internet services, troubleshooting connectivity and OS issues, and managing trouble tickets to deliver timely resolutions and top-tier service.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software and computer terminology.
• Demonstrated problem solving skills and the ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices issues including internet connectivity and performance troubleshooting.
• Support customer needs related to Client specific high speed internet services and/or devices including troubleshooting, triage, and additional resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to work schedule assignments and TP policies.

Skills

Excellent communication

Problem solving

Multitasking

Customer service orientation

Patience

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless, positive customer experience in a fast-paced environment.

The role involves frontline technical assistance, supporting client high‑speed internet services, troubleshooting connectivity and OS issues, and managing trouble tickets to deliver timely resolutions and top-tier service.