Remote Tech Support Specialist (Internet Services)

Teleperformance USA; Kalamazoo (MI); Teletrabalho; USD 25 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(K) plan

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Resumo da oferta

Teleperformance USA in Michigan (Kalamazoo) is seeking a Technology Technical Support Specialist to be the frontline contact for clients, resolving inquiries with professionalism in a fast-paced environment. This role emphasizes delivering high-quality customer service and thorough troubleshooting of internet services, OS, and devices.

Ideal candidates will be comfortable working remotely in the US, handling multiple tasks, and providing timely resolutions while maintaining a positive customer

Qualificações

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsabilidades

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.

Conhecimentos

Communication skills

Problem solving

Multi-tasking

Independent worker

Desktop familiarity

Formação académica

HS Diploma or equivalent

Descrição da oferta de emprego

Teleperformance USA in Michigan (Kalamazoo) is seeking a Technology Technical Support Specialist to be the frontline contact for clients, resolving inquiries with professionalism in a fast-paced environment. This role emphasizes delivering high-quality customer service and thorough troubleshooting of internet services, OS, and devices.

Ideal candidates will be comfortable working remotely in the US, handling multiple tasks, and providing timely resolutions while maintaining a positive customer