Remote Tech Support Specialist - Internet Services

Teleperformance USA; Casper (WY); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Supplemental medical coverage

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is hiring a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment.

This role supports customers of internet services, requiring strong problem solving and communication, and offers comprehensive benefits with remote work options. Applicants must be 18+, have a HS diploma, and be comfortable with desktop systems.

Qualifications

• Must be 18+ and legally eligible to work.
• HS diploma or equivalent required.
• Comfort with desktop computer systems and basic devices.
• Strong written and verbal communication skills.
• Ability to troubleshoot and resolve technical issues remotely.
• Ability to work independently and multitask in a fast-paced environment.

Responsibilities

• Provide front-line, first-level technical assistance for consumers.
• Support Client high-speed internet services with a focus on customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot connectivity and device issues, including OS/browser configurations.
• Open and manage trouble tickets for user issues and network problems.
• Maintain a patient, courteous, and professional attitude.
• Adhere to schedule assignments and TP policies.

Skills

Age 18+

Diploma

Desktop familiarity

Oral & written comms

PC OS software

Problem solving

Independent & multitask

Education

HS Diploma or equivalent

Job description

Teleperformance USA is hiring a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment.

This role supports customers of internet services, requiring strong problem solving and communication, and offers comprehensive benefits with remote work options. Applicants must be 18+, have a HS diploma, and be comfortable with desktop systems.