Remote Tech Support Specialist – High-Speed Internet

Teleperformance USA; Santa Fe (NM); Remote; USD 42,000 - 64,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist located in the United States. You will serve as the primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced environment, using a suite of web-based tools to resolve inquiries and ensure a positive customer experience.

Responsibilities include delivering first-line technical assistance for consumers, troubleshooting connectivity and device issues, and ensuring

Qualifications

• Must be 18+ years old.
• Proficient with personal computers, operating systems, software, and terminology.
• Demonstrated problem solving skills.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services and devices.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.

Skills

PC literacy

Oral & written communication

Problem solving

Independent work

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist located in the United States. You will serve as the primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced environment, using a suite of web-based tools to resolve inquiries and ensure a positive customer experience.

Responsibilities include delivering first-line technical assistance for consumers, troubleshooting connectivity and device issues, and ensuring