Remote Tech Support Specialist - Fast Internet

Teleperformance USA

Mesquite (NV)

Remote

USD 22,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

Dental & Vision insurance

401(k) plan

Life insurance

Employee assistance program

Job summary

Teleperformance USA seeks a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence. This role thrives in a high-velocity service environment and emphasizes resolving inquiries swiftly while maintaining quality customer experiences.

Applicants must be 18+, comfortable with PC-based systems, and possess strong communication skills.

Qualifications

Over 18 years of age.
HS Diploma or equivalent preferred.
Comfort with desktop computer systems and general tech terminology.
Proven oral and written communication skills.
Ability to work independently and manage multiple tasks.

Responsibilities

Provide first-line technical assistance for consumers.
Support client-specific high-speed internet services to deliver a strong customer experience.
Resolve technical problems in a fast-paced, customer-facing environment.
Troubleshoot and resolve issues related to client services, devices, internet connectivity, and performance.
Assist with OS, PC, and browser configuration related connectivity issues.
Aim to resolve customer issues on the first call whenever possible.
Open and manage trouble tickets for data/network/OS issues.