Remote Tech Support Specialist — Fast, Friendly Help

Teleperformance USA; Erie (Erie County); Remote; USD 45,000 - 60,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues and ensure a positive customer experience in a fast-paced environment.

This role supports high-speed internet services and requires solid communication skills, PC literacy, and the ability to troubleshoot across OS and browsers.

Qualifications

• Over 18 years of age.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multitask.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot connectivity and performance issues across OS, devices, and browsers.
• Open and manage trouble tickets for user issues and data networks.

Skills

Communication skills

PC literacy

Problem solving

Independent work

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues and ensure a positive customer experience in a fast-paced environment.

This role supports high-speed internet services and requires solid communication skills, PC literacy, and the ability to troubleshoot across OS and browsers.