Remote Tech Support Specialist for Gaming PC Builds

XOTIC PC; Lincoln (NE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) with employer match

Health, dental, and vision coverage

Unlimited vacation

Employee discounts

Job summary

XOTIC PC is seeking passionate, tech-savvy individuals for a remote Customer Service & Sales role. You will assist customers with their buying journey and provide support across various channels. Ideal candidates enjoy technology and gaming, possess excellent communication skills, and can multitask effectively.

This position offers a standard 5-day work week, unlimited vacation, team events, employee discounts, and a collaborative work culture.

Qualifications

• 2–4 years of customer service or phone-based sales experience is a plus.
• Confidence using AI tools like ChatGPT to support customers.
• Strong follow-through, accuracy, and attention to detail.

Responsibilities

• Guide customers through their buying journey.
• Respond to customers via phone, live chat, and email.
• Recommend the right systems for customers.
• Manage multiple active conversations.
• Resolve support tickets quickly.

Skills

Strong passion for technology

Excellent written and verbal communication skills

Ability to multitask

Typing speed of 40+ WPM

Education

High school diploma or equivalent

Tools

CRMs

Job description

XOTIC PC is seeking passionate, tech-savvy individuals for a remote Customer Service & Sales role. You will assist customers with their buying journey and provide support across various channels. Ideal candidates enjoy technology and gaming, possess excellent communication skills, and can multitask effectively.

This position offers a standard 5-day work week, unlimited vacation, team events, employee discounts, and a collaborative work culture.