Customer Service Representative

Oconee Regional Medical Center; Lincoln (NE); Presencial; USD 22 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401K

Health insurance

Dental insurance

Loss of job insurance

Unlimited vacation

Sick time

Employee discounts

Family environment

Resumo da oferta

Xotic PC is hiring a customer support specialist based in Lincoln, NE. You will handle inbound calls, respond to emails, and chat with customers, ensuring accurate order changes and timely follow-ups using our CRM and ticketing tools.

Join a small hands-on team and grow with us; we value clear communication, reliability, and attention to detail to deliver a genuinely helpful customer experience during our busy holiday season.

Qualificações

• Clear written communication and phone conversations
• Able to manage several open conversations or tasks at the same time
• Fast and accurate typing for written communication
• Careful about order details and customer names

Responsabilidades

• Answer inbound phone calls from customers
• Respond to customer emails through our ticketing system
• Handle live chat conversations in real time
• Submit order changes and cancellations accurately
• Follow up with customers through our CRM based on open requests

Conhecimentos

Customer service

Communication

Phone etiquette

Multitasking

Fast typing

Attention to detail

Ferramentas

FreshDesk

FreshChat

Zoho CRM

Zoom Phone

Gmail

Google Sheets

Google Docs

Descrição da oferta de emprego

Xotic PC – Lincoln, NE Xotic PC builds premium custom gaming computers by hand, right here in Lincoln, Nebraska. Every machine ships with a Lifetime Parts and Labor Warranty, which means our customers trust us long after the sale - and this role is how we keep that trust. If you like variety, enjoy helping people solve problems, and can stay organized when multiple conversations are happening at once, this is a great fit.

What you'll do

• Answer inbound phone calls from customers (about 30% of your day)
• Respond to customer emails through our ticketing system (about 25% of your day)
• Handle live chat conversations in real time (about 25% of your day)
• Submit order changes and cancellations accurately on behalf of customers (about 12% of your day)
• Follow up with customers through our CRM based on open requests (about 8% of your day)

You will work a mix of independent tasks and team collaboration. A supervisor is available and you won't be left to figure things out alone, especially while you're getting started. Most people are handling phone, email, and chat comfortably on their own within about a month. November and December are our busiest months, so we ask everyone to be available and fully present during that stretch.

Tools we use: FreshDesk, Fresh Chat, Zoho CRM, Zoom Phone System, Gmail, and Google Sheets or Docs. We will train you on any of these you haven't used before.

What we're looking for

• Comfortable communicating clearly in writing and by phone
• Able to manage several open conversations or tasks at the same time without losing track of details
• A fast, accurate typist - a significant part of this job is written communication
• Careful about the small stuff - order details, customer names, request specifics all matter
• Reliable and available during the November–December busy season

Plus if you have it (not required, we can train)

• Previous experience in a customer service, call center, or help desk role
• Familiarity with any ticketing or CRM software
• Interest in PC gaming or consumer electronics

Schedule and location

This position is based in Lincoln, NE. Schedule details will be shared during the interview process.

Pay

Pay $16.50-$19.00 per hour

Salary

Salary: $16.50 - $19.00 per hour

Benefits

• 401K
• Health insurance
• Dental insurance
• Loss of job insurance
• Unlimited vacation
• Sick time
• Employee discounts
• Family environment

Xotic PC is a small, hands-on team and we want people who plan to grow with us. If you take pride in giving customers a genuinely helpful experience, we'd like to hear from you.

Xotic PC is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.