Senior Technical Support Specialist

XOTIC PC; Lincoln (NE); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with employer match

Health, dental and vision coverage

Unlimited vacation

Employee discounts

Collaborative work environment

Job summary

A leading technology company is seeking motivated individuals for a work-from-home Customer Service & Sales role. The position requires a passion for technology and gaming, excellent communication skills, and the ability to multitask across various communication channels. In this hands-on role, you will guide customers through their purchasing journey, respond through different mediums, and utilize AI tools to enhance support. Enjoy benefits like unlimited vacation, a 401(k), and a collaborative work environment.

Qualifications

• Must reside within the United States.
• 2–4 years of customer service or phone-based sales experience preferred.
• Hands-on experience helping others build PCs or troubleshoot gaming setups is a plus.

Responsibilities

• Guide customers through their buying journey.
• Respond to customers via phone, live chat, and email.
• Recommend the right systems for customers.
• Resolve support tickets quickly.
• Use AI tools such as ChatGPT in customer support.

Skills

Passion for technology

Multitasking

Excellent communication skills

Attention to detail

Typing speed of 40+ WPM

Education

High school diploma or equivalent

Job description

Join the XOTIC PC Customer Service & Sales Team

Turn Your Passion for Tech Into a Career You'll Love - From Anywhere in the U.S.

Are you the friend everyone calls when they need tech advice? Do you enjoy gaming, troubleshooting, and helping people choose the ideal setup? XOTIC PC is hiring motivated, customer-focused, tech-savvy individuals to join our nationwide, work-from-home Customer Service & Sales Team.

About XOTIC PC

Since 1999, we've built custom gaming desktops, high-performance laptops, and professional workstations for gamers, creators, businesses, and performance users across the country. Every system is hand-assembled, and every customer interaction reflects our commitment to quality, innovation, and world-class service.

What You'll Do

This role is hands-on, fast-paced, and ideal for someone who enjoys engaging with customers and solving real issues.

• Guide customers through their buying journey, from first questions to final configurations

• Respond to customers via phone, live chat, and email with clarity and professionalism

• Recommend the right systems for gamers, creators, and professionals

• Manage multiple active conversations while maintaining accuracy

• Resolve support tickets quickly and clearly

• Use AI tools like ChatGPT to improve troubleshooting speed and response quality

• Work closely with a team passionate about technology and customer excellence

Why You'll Love Working Here

• Nationwide work-from-home role

• Standard 5-day work week (Mon–Fri)

• Optional 4-day weeks during non-peak seasons

• Unlimited vacation (trust-based policy)

• Virtual team meetings, events, and giveaways

• Employee discounts on high-end systems and gear

• Clear growth paths in support, sales, marketing, or operations

• A culture built on performance, innovation, and teamwork

What We're Looking For

• Strong passion for technology, gaming, or high-performance PCs

• Ability to multitask effectively across multiple communication channels

• Excellent written and verbal communication skills

• Strong follow-through, accuracy, and attention to detail

• Ability to resolve tickets quickly while maintaining customer satisfaction

• Confidence using AI tools like ChatGPT to support customers

• Typing speed of 40+ WPM

• High school diploma or equivalent

• Must reside within the United States

Bonus Points

• 2–4 years of customer service or phone-based sales experience

• Experience with CRMs or customer service platforms

• Hands-on experience helping others build PCs or troubleshoot gaming setups

Want to Stand Out?

Submit a short (2-minute max) intro video explaining:

• Who you are

• Why you're a strong fit

• What excites you about gaming or PC hardware

Email it to [e-mail] or share an unlisted YouTube/Instagram link along with your application.

Benefits & Perks

• 401(k) with employer match

• Health, dental, and vision coverage

• Aflac loss-of-pay insurance

• Standard 5-day work week (Mon–Fri)

• Unlimited vacation

• Employee discounts

• A collaborative, forward-thinking work environment

Apply Today

If you're ready to deliver exceptional customer experiences, work with high-end technology, and help customers build the perfect system from the comfort of home, this role is your next step.

Apply now and build something exceptional with us.