Field Tech Specialist: Gaming Hardware & On-Site Support

Work180

Las Vegas (NV)

Hybrid

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Aristocrat is seeking a Technical Support Specialist I to deliver reliable troubleshooting for gaming cabinets and related hardware. You will diagnose and resolve issues across hardware, software, and networking, using remote tools and on-site visits as needed.

Strong communication and customer service are essential for success in this role. The position requires travel to customer sites and the ability to work independently, with opportunities to grow within a collaborative, AI-assisted support

Qualifications

4+ years of relevant experience in supporting gaming equipment or complex technology.
Strong knowledge of gaming cabinets and hardware.
Experience with operating systems, networking basics, and remote-support tools.

Responsibilities

Provide direct troubleshooting and assistance for gaming cabinets, computers, and related hardware.
Identify and fix hardware, software, power, connectivity, and configuration problems.
Install, configure, repair, and validate technical equipment in customer environments.
Apply remote-support tools to assist in resolving technical issues.
Interpret technical documentation and collect diagnostic evidence for service activity documentation.
Deliver outstanding customer service with calm professionalism during high-impact situations.
Prioritize field requests and escalate complex issues appropriately.
Travel to customer sites for hands-on support and participate in after-hours or on-call coverage.