Multichannel Gaming Support Specialist

Oconee Regional Medical Center; Lincoln (NE); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401K

Health insurance

Dental insurance

Loss of job insurance

Unlimited vacation

Sick time

Employee discounts

Family environment

Job summary

Xotic PC is hiring a customer support specialist based in Lincoln, NE. You will handle inbound calls, respond to emails, and chat with customers, ensuring accurate order changes and timely follow-ups using our CRM and ticketing tools.

Join a small hands-on team and grow with us; we value clear communication, reliability, and attention to detail to deliver a genuinely helpful customer experience during our busy holiday season.

Qualifications

• Clear written communication and phone conversations
• Able to manage several open conversations or tasks at the same time
• Fast and accurate typing for written communication
• Careful about order details and customer names

Responsibilities

• Answer inbound phone calls from customers
• Respond to customer emails through our ticketing system
• Handle live chat conversations in real time
• Submit order changes and cancellations accurately
• Follow up with customers through our CRM based on open requests

Skills

Customer service

Communication

Phone etiquette

Multitasking

Fast typing

Attention to detail

Tools

FreshDesk

FreshChat

Zoho CRM

Zoom Phone

Gmail

Google Sheets

Google Docs

Job description

Xotic PC is hiring a customer support specialist based in Lincoln, NE. You will handle inbound calls, respond to emails, and chat with customers, ensuring accurate order changes and timely follow-ups using our CRM and ticketing tools.

Join a small hands-on team and grow with us; we value clear communication, reliability, and attention to detail to deliver a genuinely helpful customer experience during our busy holiday season.