Computer Repair Technician

Xidax; Midvale (UT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Starting pay $19–$21/hr

Medical, dental, and vision insurance

Job summary

Xidax in Midvale, UT is seeking Computer Repair Technicians who diagnose, fix and return client computers so customers can get back to gaming and everyday use.

You will troubleshoot both hardware and software, work primarily in-person, and communicate with clients by phone or email to resolve issues and explain solutions. Must have 2–3 years customer service and a high school diploma.

Qualifications

• High school diploma is required.
• 2–3 years of customer service experience.
• Ability to troubleshoot hardware and software issues.
• Confident and professional communication with clients.
• Experience with Windows operating systems and related software.

Responsibilities

• Diagnose, fix and return client computers for timely use.
• Perform in-depth hardware diagnostics, repairs and repackaging for shipment.
• Assist customers via phone or email with questions and status updates.

Skills

Go-getter

Customer service

Troubleshoot hardware

Speak with clients

Windows OS

Hardware repair

Education

High school diploma

Job description

Our Computer Repair Technicians are not only tech experts, they are the problem solvers that help keep our customers gaming! No two days are the same, you will be responsible for diagnosing, fixing and returning client computers so they can get back to doing what they love. If you love a challenge, figuring things out and helping people, then you are in the right place!

Our team performs troubleshooting and repair activities, typically associated with an end-user environment, including desktops, workstations and laptops. They diagnose, and repair a wide range of computer related hardware and software issues. Technicians also need the ability to answer questions or resolve computer problems for clients via telephone or email. The majority of this role is in repairing systems in person, so hardware knowledge, passion for computers is a must. The day to day tasks will be spent in doing in depth hardware diagnosis, fixing, replacing and repackaging to send the computer back to the user. The perfect candidate should feel joy in fixing a machine and getting the customer back to doing what they love. Join our team of computer enthusiasts and further your career today!

WHAT SKILLS ARE NEEDED:

• Must be a go-getter with a can-do attitude.
• Must have customer service experience (2-3 Years Minimum)
• Must know how to troubleshoot and diagnose computer related issues including both hardware and software.
• Not afraid to speak with clients confidently and professionally.
• Must know how to operate and troubleshoot issues related to Windows Operating systems and associated software.
• Prior experience with current PC hardware repair required.

ATTRIBUTES WE'RE LOOKING FOR:

• Passion to succeed!
• Able to work with minimal supervision and remain on task, in this role you make more by doing more!
• Go getter with great work ethics and goal driven!
• Ability to absorb, learn and retain fast paced ever evolving information and the ability to teach others.
• Excellent communications skills.
• Ability to multitask and function under stress.
• Self-motivation and dedication to personal improvement!

WHAT WE OFFER:

• Guaranteed Base starting at $19-21/hr.
• Fun, high energy, and a positive environment.
• Medical, dental, and vision insurance eligibility after 2 months- and lots more!
• Opportunity to grow in the department and in other organizations inside the company.

A FEW NECESSARY REQUIREMENTS:

• Must have a High school diploma or equivalent.
• Reliable daily transportation.
• Must be at least 18 years old.
• Local Applicants only, this is a fun in office environment.
• To meet client expectations, attendance is critical.

Xidax PCs is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.