Remote Senior Tech Support & Solutions Specialist

EmergencyMD; Lincoln (NE); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with employer match

Health, dental and vision coverage

Unlimited vacation

Employee discounts

Collaborative work environment

Job summary

A leading technology company is seeking motivated individuals for a work-from-home Customer Service & Sales role. The position requires a passion for technology and gaming, excellent communication skills, and the ability to multitask across various communication channels. In this hands-on role, you will guide customers through their purchasing journey, respond through different mediums, and utilize AI tools to enhance support. Enjoy benefits like unlimited vacation, a 401(k), and a collaborative work environment.

Qualifications

• Must reside within the United States.
• 2–4 years of customer service or phone-based sales experience preferred.
• Hands-on experience helping others build PCs or troubleshoot gaming setups is a plus.

Responsibilities

• Guide customers through their buying journey.
• Respond to customers via phone, live chat, and email.
• Recommend the right systems for customers.
• Resolve support tickets quickly.
• Use AI tools such as ChatGPT in customer support.

Skills

Passion for technology

Multitasking

Excellent communication skills

Attention to detail

Typing speed of 40+ WPM

Education

High school diploma or equivalent

Job description

A leading technology company is seeking motivated individuals for a work-from-home Customer Service & Sales role. The position requires a passion for technology and gaming, excellent communication skills, and the ability to multitask across various communication channels. In this hands-on role, you will guide customers through their purchasing journey, respond through different mediums, and utilize AI tools to enhance support. Enjoy benefits like unlimited vacation, a 401(k), and a collaborative work environment.