Remote Game Support Specialist: Diagnose, Help, & Improve

tinyBuild; United States; Remote; USD 42,000 - 70,000; Full time

Job summary

tinyBuild is seeking a passionate player support specialist for a fully remote role in the United States. You will help players resolve issues across email, forms, Steam, Discord, and other channels, while learning our games and their common problems.

You will troubleshoot across PC, consoles, and mobile, collect diagnostic data, and transform reports into clear bug reports for the development teams. Strong written English and independent work in a small team are essential.

Qualifications

• Experience in player support or related role.
• Strong written English.
• Able to work independently in a small team.
• Able to multitask across multiple projects.
• Patient and professional.

Responsibilities

• Familiarize yourself with our games and their common issues.
• Respond to player questions and technical issues across email, support forms, Steam, Discord, and other community channels.
• Troubleshoot issues on PC, consoles, mobiles, including crashes, save problems, connectivity errors, and platform-specific behavior.
• Collect diagnostic information and turn player reports into clear, actionable bug reports.
• Identify recurring issues and emerging trends across support and community channels.

Skills

Player support

Customer support

Community management

Written English

Multitasking

Independent worker

Job description

tinyBuild is seeking a passionate player support specialist for a fully remote role in the United States. You will help players resolve issues across email, forms, Steam, Discord, and other channels, while learning our games and their common problems.

You will troubleshoot across PC, consoles, and mobile, collect diagnostic data, and transform reports into clear bug reports for the development teams. Strong written English and independent work in a small team are essential.