Remote Tech Support Specialist for Fast-Paced Client Help

Teleperformance USA; Greenville (SC); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Employee discounts

Job summary

Teleperformance USA in Greenville, SC is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive customer experience.

The role emphasizes frontline technical assistance for consumers, troubleshooting internet services, and maintaining professionalism in a fast-paced setting. HS diploma required; 18+ years old; strong communication and problem-solving skills preferred.

Qualifications

• Over 18 years of age.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and terminology.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve client service and device issues, including connectivity and performance.
• Assist customers with triage and resolution techniques for client services and devices.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser settings.
• Demonstrate advanced product knowledge and the ability to resolve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Maintain courtesy and a positive attitude with customers at all times.
• Adhere to work schedules and TP policies.

Skills

Communication skills

Problem solving

Independence

Multi-tasking

Desktop basics

Education

HS Diploma or equivalent

Job description

Teleperformance USA in Greenville, SC is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive customer experience.

The role emphasizes frontline technical assistance for consumers, troubleshooting internet services, and maintaining professionalism in a fast-paced setting. HS diploma required; 18+ years old; strong communication and problem-solving skills preferred.