Remote Tech & Internet Support Specialist

Teleperformance USA; Gary (IN); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Career growth opportunities

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues quickly, ensuring a seamless and positive customer experience in a high-velocity environment.

The role requires 18+, HS diploma or equivalent, comfort with PCs/OS/software, and excellent verbal/written communication.

Qualifications

• Must be over 18 years old.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer-facing environment.
• Troubleshooting and issue resolution with Client service and/or device-specific issues including connectivity and performance.
• Support customer needs related to Client services and/or devices including troubleshooting and resolution techniques.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and ability to solve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Adhere to all work schedule assignments and TP policies.

Skills

Technical support

Customer service

Communication skills

Problem solving

Multi-tasking

Education

HS Diploma or equivalent

Tools

Trouble ticket system

Desktop familiarity

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues quickly, ensuring a seamless and positive customer experience in a high-velocity environment.

The role requires 18+, HS diploma or equivalent, comfort with PCs/OS/software, and excellent verbal/written communication.