Remote Tech & Internet Support Specialist

Teleperformance USA; Kansas; Remoto; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) plan

Life insurance

Pet insurance

FSA plans

Retailer discounts

Descrizione del lavoro

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with a focus on delivering a seamless customer experience. This remote role supports clients with high-speed internet services and device-related issues in a fast-paced environment.

The ideal candidate is 18+, with an HS diploma or equivalent, comfortable with desktop systems, and proficient in written and oral communication.

Competenze

• Minimum HS diploma or equivalent.
• Must be 18+ years old.
• Comfort with desktop computer systems and standard software.

Mansioni

• Provide frontline technical support to consumers.
• Assist clients with high-speed internet services and devices.
• Troubleshoot connectivity and performance issues.
• Open and manage trouble tickets for user and network issues.
• Deliver timely, patient, and courteous service on every contact.
• Work to resolve issues on the first call when possible.
• Adhere to TP policies and shift schedules.

Conoscenze

Customer service mindset

Strong communication

Problem solving

Independence & multitasking

Desktop computer proficiency

Formazione

HS Diploma or equivalent

Descrizione del lavoro

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with a focus on delivering a seamless customer experience. This remote role supports clients with high-speed internet services and device-related issues in a fast-paced environment.

The ideal candidate is 18+, with an HS diploma or equivalent, comfortable with desktop systems, and proficient in written and oral communication.