Remote Tech Support Specialist — Fast-Paced Customer Care

Teleperformance USA; New Castle (DE); À distance; USD 40 000 - 60 000; Plein temps

Résumé du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role focuses on delivering high-quality technical assistance for consumer internet services in a fast-paced environment, with eligibility restricted to residents of specific U.S.

states, including DE. Responsibilities include troubleshooting, issue resolution, and maintaining a positive customer

Qualifications

• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsabilités

• Provide front line, first level, technical assistance for consumers.
• Support client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution for client service and device issues including connectivity.
• Deliver in scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Open and manage trouble tickets for user issues, Data Network, OS issues.

Connaissances

Communication skills

Problem solving

Multitasking

Desktop familiarity

Formation

HS Diploma or equivalent

Description du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role focuses on delivering high-quality technical assistance for consumer internet services in a fast-paced environment, with eligibility restricted to residents of specific U.S.

states, including DE. Responsibilities include troubleshooting, issue resolution, and maintaining a positive customer