Remote Tech Support & Customer Care Specialist

Teleperformance USA; Grand Rapids (MI); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Must be at least 18 years old with HS Diploma or equivalent. The role requires strong communication skills and the ability to troubleshoot across OS and browser configurations, often working from

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems and basic software.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.

Skills

Customer service

Technical support

Communication

Problem solving

multitask

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Must be at least 18 years old with HS Diploma or equivalent. The role requires strong communication skills and the ability to troubleshoot across OS and browser configurations, often working from