Remote Tech Support & Customer Experience Specialist

Teleperformance USA; Wichita (KS); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Career growth opportunities

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, resolving inquiries with professional excellence in a fast-paced environment. The role supports inbound/outbound communications and requires solid knowledge of desktop systems and networks.

Applicants must be 18+, hold a HS Diploma or equivalent, and demonstrate strong written and verbal communication.

Qualifications

• Must be 18+ years old.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide frontline technical assistance to consumers.
• Support client-specific high-speed internet services and devices.
• Troubleshoot connectivity, OS, and browser issues.
• Open and manage trouble tickets for user issues and network problems.
• Deliver timely, courteous, and effective customer support.
• Maintain product knowledge to resolve issues on first call when possible.
• Adhere to TP policies and work schedules.

Skills

18+ years old

HS Diploma

Desktop computer familiarity

Excellent communication

PC OS and software knowledge

Problem solving

Independent and multi-tasking

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, resolving inquiries with professional excellence in a fast-paced environment. The role supports inbound/outbound communications and requires solid knowledge of desktop systems and networks.

Applicants must be 18+, hold a HS Diploma or equivalent, and demonstrate strong written and verbal communication.