Remote Tech Support Specialist — Fast, Friendly Help

Teleperformance USA; York (York County); Remote; USD 19.000 - 30.000; Vollzeit

Zusammenfassung

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with a focus on resolution and customer satisfaction.

In a high-velocity environment, you will troubleshoot internet and device issues, manage trouble tickets, and deliver first-call resolutions whenever possible. Remote work from home within eligible states is supported with comprehensive benefits.

Qualifikationen

• Over 18 years of age.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Aufgaben

• Provide front line, first level technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and devices including internet connectivity and performance issues.
• Open and manage trouble tickets for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to TP policies and work schedule assignments.

Kenntnisse

Customer service

Communication

Technical troubleshooting

Independent work

Team collaboration

Ausbildung

HS Diploma or equivalent

Tools

Trouble ticketing system

Jobbeschreibung

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with a focus on resolution and customer satisfaction.

In a high-velocity environment, you will troubleshoot internet and device issues, manage trouble tickets, and deliver first-call resolutions whenever possible. Remote work from home within eligible states is supported with comprehensive benefits.