Remote Tech Support Specialist: Fast, First-Call Help

Teleperformance USA

West Jordan (UT)

Remote

USD 19,000 - 28,000

Full time

3 days ago

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Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Responsibilities include frontline technical support for consumers, assisting with high-speed internet services, resolving issues on first contact when possible, opening and managing trouble

Qualifications

Minimum age of 18 years.
HS Diploma or equivalent required.
Comfort with desktop computer systems.
Strong written and verbal communication skills.
Ability to work independently and multitask.

Responsibilities

Provide front line, first level, technical assistance for consumers.
Support client specific high speed internet services delivering an exceptional customer experience.
Resolve technical problems in a fast paced, customer facing environment.
Troubleshooting and issue resolution for client service and device issues including internet connectivity and performance.
Open and manage trouble tickets for user issues, Data Network, OS issues.
Be patient, courteous and friendly with customers at all times.

Skills

Communication skills

Problem solving

Independent worker

Multi-tasking

Education

HS Diploma or equivalent

Tools

Windows OS

Software knowledge

Job description

Responsibilities include frontline technical support for consumers, assisting with high-speed internet services, resolving issues on first contact when possible, opening and managing trouble

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