Remote Tech Support Specialist - Fast-Paced Customer Care

Teleperformance USA; Boise (ID); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Employee assistance programs

Job summary

Teleperformance USA in Boise, Idaho is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

The role emphasizes high-velocity service delivery, with a focus on troubleshooting internet services, coordinating with clients, and maintaining professional demeanor while adhering to TP policies and shifts.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Support customer needs related to Client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in-scope support for internet service and connectivity related issues pertaining to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Multitasking

Communication

Problem solving

Independent work

Customer service

Education

HS Diploma or equivalent

Job description

Teleperformance USA in Boise, Idaho is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

The role emphasizes high-velocity service delivery, with a focus on troubleshooting internet services, coordinating with clients, and maintaining professional demeanor while adhering to TP policies and shifts.