Remote Tech Support Specialist - Fast-Paced Customer Care

Teleperformance USA; Monroe (LA); Remote; USD 25,000 - 33,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role is remote in the United States, with a focus on delivering high-velocity, quality service for internet services and devices.

The candidate will troubleshoot, resolve issues on first contact when possible, and maintain strong communication while navigating a fast-paced environment.

Qualifications

• HS diploma or equivalent required.
• Excellent verbal and written communication skills.
• Comfort with desktop computer systems, software, and terminology.
• Proven problem solving and troubleshooting abilities.
• Ability to perform well in a fast-paced, customer-focused environment.

Responsibilities

• Provide frontline, first-level technical support for consumers.
• Assist clients with high-speed internet services to ensure a positive customer experience.
• Resolve technical problems in a fast-paced, customer-facing setting.
• Troubleshoot connectivity and performance issues across OS, browser, and devices.
• Open and manage trouble tickets for users, data networks, and OS issues.
• Remain patient, courteous, and professional with customers at all times.
• Adhere to work schedules and TP policies while delivering timely solutions.

Skills

Oral communication

Written communication

PC proficiency

Troubleshooting

Customer service

Independent work

Multitasking

Problem solving

Education

HS Diploma or GED

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role is remote in the United States, with a focus on delivering high-velocity, quality service for internet services and devices.

The candidate will troubleshoot, resolve issues on first contact when possible, and maintain strong communication while navigating a fast-paced environment.