Remote Tech Support & Customer Care Specialist

Teleperformance USA; Idaho; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Employee assistance programs

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in Idaho. You will be the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

This role thrives in a high-velocity environment with a strong emphasis on service delivery. You’ll provide front line technical assistance, troubleshoot internet services, and manage trouble tickets while maintaining professionalism and a positive attitude.

Qualifications

• Excellent verbal and written communication.
• Strong problem-solving abilities in a fast-paced environment.
• Ability to work independently and multi-task with minimal supervision.
• Experience delivering high-quality customer service.
• Comfort with basic desktop and internet applications.

Responsibilities

• Provide first-line technical assistance for consumers.
• Resolve client connectivity and device issues.
• Troubleshoot and triage technical problems in a fast-paced setting.
• Open and manage support tickets for user issues and OS problems.
• Maintain professional, patient, and courteous communication with customers.

Skills

Communication skills

Problem solving

Independent work

Multitasking

Customer service

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in Idaho. You will be the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

This role thrives in a high-velocity environment with a strong emphasis on service delivery. You’ll provide front line technical assistance, troubleshoot internet services, and manage trouble tickets while maintaining professionalism and a positive attitude.