Remote Technical Support Specialist – Fast-Paced Support

Teleperformance USA; Eagle (ID); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Pet insurance

Retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, resolving inquiries in a fast-paced, high-velocity environment. You will handle inbound and outbound communications using web-based tools and provide first-line technical assistance for internet services and devices.

The role emphasizes strong customer service, problem-solving, and collaboration across teams to deliver a seamless experience and timely resolution.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems and basic software terminology.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and resolution for client service and device-specific issues including connectivity and performance.
• Open and manage trouble tickets for user issues, Data Network, OS issues.
• Be patient, courteous, and friendly with customers at all times.

Skills

Customer service

Communication

Troubleshooting

Hardware basics

OS basics

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, resolving inquiries in a fast-paced, high-velocity environment. You will handle inbound and outbound communications using web-based tools and provide first-line technical assistance for internet services and devices.

The role emphasizes strong customer service, problem-solving, and collaboration across teams to deliver a seamless experience and timely resolution.