Remote Tech Support Specialist - Dispatch Software

Motorola Solutions; Salt Lake City (UT); Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive bonus

Medical benefits

401K match

Paid holidays

PTO

ESOP

Parental leave

and more

Job summary

Motorola Solutions seeks a Technical Flex Support Specialist to provide post‑sales support for the MSI Flex CAP solution on Windows and Linux. You’ll handle questions, troubleshoot, and maintain devices, software, and networks while following ITIL practices.

Role requires strong customer service, problem solving, and the ability to work shifts and on-call rotations. CJIS security requirements apply and background checks are required.

Qualifications

• Proven hands‑on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience troubleshooting hardware and software.
• Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem‑solving and troubleshooting capabilities.
• Strong verbal and written communication and interpersonal skills.
• Ability to work independently and in a team, manage multiple tasks.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve issues across hardware, software, OS, networking, and apps.
• Configure, deploy, and maintain end-user devices and peripherals.
• Install, configure, and provide ongoing support for software applications.
• Assist with network diagnostics and basic connectivity problems.
• Create and maintain knowledge base documentation.
• Escalate complex issues to higher-level support when needed.
• Ensure issues are fully resolved with follow-up.
• Adhere to ITIL or relevant IT service management practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Technical support

Windows

Linux

Networking basics

Mobile devices

Problem solving

Communication

Teamwork

Multitasking

Customer service

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

PowerShell

Python

Job description

Motorola Solutions seeks a Technical Flex Support Specialist to provide post‑sales support for the MSI Flex CAP solution on Windows and Linux. You’ll handle questions, troubleshoot, and maintain devices, software, and networks while following ITIL practices.

Role requires strong customer service, problem solving, and the ability to work shifts and on-call rotations. CJIS security requirements apply and background checks are required.