Remote Tech Support Specialist - Delight Customers

MCI; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free meals during training

Meal allowances

Employee shuttle services

Career growth opportunities

Job summary

MCI is seeking an entry- to mid-level technical support specialist to respond to inbound requests via phone, chat, or email. You will diagnose hardware, software, and network problems and guide customers through steps while escalating more complex issues as needed.

The role requires a high school diploma, strong English, and familiarity with Microsoft Office and Windows. Training is provided, with growth opportunities and potential bonuses within a global tech-enabled services company.

Qualifications

• Fluent English communication with clear writing and speaking.
• Typing 20+ words per minute with good accuracy.
• Reliable high-speed internet and basic home-office setup.
• Proficiency in Microsoft Office applications and basic IT literacy.
• Familiarity with Windows operating systems and basic troubleshooting.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions and escalate complex issues when necessary.

Skills

English proficiency

Typing 20+ WPM

High-speed internet

Microsoft Office

Windows OS familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking an entry- to mid-level technical support specialist to respond to inbound requests via phone, chat, or email. You will diagnose hardware, software, and network problems and guide customers through steps while escalating more complex issues as needed.

The role requires a high school diploma, strong English, and familiarity with Microsoft Office and Windows. Training is provided, with growth opportunities and potential bonuses within a global tech-enabled services company.