Remote Tech Support Specialist

MCCi; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

MCCi is seeking a Support Technician to join a growing team. The ideal candidate will thrive in a fast-paced environment and have a passion for technology. You will help end users with the highest level of service and gain exposure to a range of software platforms.

This role requires a High School Diploma, about a year of customer service, familiarity with Windows and Microsoft tools, and CS knowledge. You will learn our products, assist with server and network issues, and support clients

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service or call center experience.
• Microsoft knowledge (Office, Workstation, Server SQL).
• College level CS courses or vocational training, CS knowledge preferred.
• Electronic Content Management experience, preferred.
• General knowledge of Windows Operating systems.
• Strong time management skills and ability to multi-task.
• Strong customer service and problem-solving skills.
• Ability to support clients in a remote capacity.
• Ability to learn and support technical systems and applications.

Responsibilities

• Work closely with product end users and provide them with the highest level of support and customer service
• Provide basic technical support to clients via email, phone, or other virtual methods
• Have a basic understanding of the organization’s products and services
• Respond quickly and effectively to requests received through the help desk
• Support multiple products and troubleshoot hardware
• Assist with platform and server upgrades
• Assist with network issues related to our software

Skills

Customer service

Technical support

Remote support

Time management

Problem solving

Education

High School diploma or equivalent

College level CS courses / vocational training

Electronic Content Management experience

Tools

Microsoft Office

Windows OS knowledge

SQL Server

Job description

MCCi is seeking a Support Technician to join a growing team. The ideal candidate will thrive in a fast-paced environment and have a passion for technology. You will help end users with the highest level of service and gain exposure to a range of software platforms.

This role requires a High School Diploma, about a year of customer service, familiarity with Windows and Microsoft tools, and CS knowledge. You will learn our products, assist with server and network issues, and support clients