Remote Tech Support Specialist

Teleperformance USA; Orlando (FL); Remote; USD 22,000 - 33,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in Orlando, FL to serve as a primary contact for clients, handling inbound and outbound communications with a focus on professional excellence. You will resolve inquiries using a suite of web-based tools, delivering a seamless customer experience in a high-velocity environment.

The role requires strong communication skills, PC/OS familiarity, and problem-solving abilities, with a preference for adaptable, customer-focused

Qualifications

• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Support customer needs related to Client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in Orlando, FL to serve as a primary contact for clients, handling inbound and outbound communications with a focus on professional excellence. You will resolve inquiries using a suite of web-based tools, delivering a seamless customer experience in a high-velocity environment.

The role requires strong communication skills, PC/OS familiarity, and problem-solving abilities, with a preference for adaptable, customer-focused