Remote Tech Support & Client Success Specialist

Teleperformance USA; Saint Petersburg (FL); Remote; USD 22,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in Florida. You will serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

This role is ideal for individuals who thrive in a high-velocity service environment. Responsibilities include providing frontline technical assistance for consumers, troubleshooting internet services and device issues, and managing trouble tickets, all

Qualifications

• Must be 18 years or older.
• Comfort with desktop computer systems and basic software.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Ability to solve problems and work independently while multitasking.

Responsibilities

• Provide first-line, front-line technical assistance for consumers.
• Support client-specific high-speed internet services and deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance; assist with client-specific device issues.
• Assist customers with troubleshooting, triage, and resolution techniques for internet services and devices.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to resolve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble tickets for user issues, Data Network, OS issues.
• Be patient, courteous, and friendly with customers; maintain a positive attitude.
• Address issues promptly and complete work within expected timeframes.
• Adhere to work schedules, directives, and company policies.

Skills

Excellent communication

Problem solving

Independent work

Multitasking

Desktop computer literacy

Education

High School Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in Florida. You will serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

This role is ideal for individuals who thrive in a high-velocity service environment. Responsibilities include providing frontline technical assistance for consumers, troubleshooting internet services and device issues, and managing trouble tickets, all